Terms & Conditions
GENERAL
DEFINITIONS
Fares are in U.S. dollars, are per guest, are based on double occupancy, and do not include air or land transportation. Stateroom categories SI, SO, and SD are based on single occupancy. For voyages operated by American Queen Steamboat Operating Company, LLC, port charges of $179 to $449 per guest are additional and not included in the fare. For voyages operated by Victory Operating Company, LLC, port charges of $409 to $749, dependent on voyage length per guest, are additional and not included in the fare. All fares, itineraries, special interest series, themes, entertainment, shore excursions, and other voyage attributes are subject to change without notice. We reserve the right not to honor any published prices that We determine were erroneous due to printing, electronic or clerical error.
DEPOSIT & FINAL PAYMENT
CANCELLATION & CHANGE POLICY
DAYS PRIOR TO DEPARTURE | PER-PERSON FEES |
---|---|
121 days or more | $250-per-person administrative |
120-91 days | 25% of gross fare |
90-61 days | 50% of gross fare |
60-31 days | 75% of gross fare |
30-0 days | 100% of gross fare |
Travel Protection premiums are non-refundable after a 10-day review period provided you have not departed on your trip or filed a claim. Carrier is not obligated to refund any portion of the fare or other payments for guests who must leave the voyage prematurely for medical or other reasons.
TRAVEL PROTECTION INFORMATION
You are strongly encouraged to protect your travel investment by purchasing travel insurance. Carrier has partnered with one or more third-party providers who offer travel protection for our Guests. For your convenience, travel protection may be purchased from these providers through Carrier. Restrictions, terms, conditions, limitations, and exclusions may apply including time limitations on purchasing certain benefits. Please call Carrier Reservations toll-free at (833) 583-1632 for pricing and details.
INCLUDED IN YOUR FARE
- One-Night Pre-Cruise Hotel Stay
- Ground Transfers Between Hotel & Vessel
- Unlimited Included Guided Tours
- Unlimited Included Expedition Adventures by Zodiac or Kayak**
- Unlimited Beverages
- Open Bars and Lounges
- Acclaimed Cuisine in Multiple Venues
- All-Day In-Room Dining
- Unlimited WiFi
- Bicycles* & Hiking Sticks
- Live, Daily Onboard Entertainment & Enrichment
*River Cruises Only
**Expedition Cruises Only
NOT INCLUDED IN YOUR FARE
- Port charges
- Airfare to and from your home city
- Optional premium shore excursions
- Discretionary gratuities to vessel crew and tour operators
- Travel Protection Plan
- Transfer to and from the airport
HOTEL STAYS & CANCELLATIONS
Guests who must cancel their purchased City Stay packages for any reason whatsoever are subject to the fees as outlined below.
DAYS PRIOR TO DEPARTURE | PER PERSON FEES |
---|---|
120-91 days | 25% of gross fare |
90-61 days | 50% of gross fare |
60-31 days | 75% of gross fare |
30-0 days | 100% of gross fare |
ADVANCE TRAVEL INFORMATION
For guests sailing aboard Ocean Voyager, Ocean Navigator, Ocean Victory: Each guest is responsible for obtaining valid passports, visas, proofs of citizenship and public health documents as may be required by governmental authorities or certain ports of call. Guest must provide identification information, including passport number, to Carrier in advance. If Carrier provides courtesy advice to Guest regarding necessary travel documentation, Carrier does not warrant or guarantee the accuracy of such advice, and Guest remains solely responsible for independently verifying and obtaining appropriate documents. Passports must be valid for six (6) months beyond the conclusion of your voyage. Guest must present relevant travel documents at the time of boarding. Without proper documentation, the Guest may be denied boarding by Carrier, and Carrier will not be responsible for any refund or be otherwise liable to the Guest for such denial.
VACCINATIONS
HEALTH & DISABILITY REQUIREMENTS
FEDERAL MARITIME COMMISSION PROTECTION
UNITED STATES AND BAHAMIAN FLAGGED VESSELS
ONBOARD CREDIT
SMOKING
DINING ARRANGEMENTS
GAMBLING
ANIMALS
ACCOMMODATIONS
DRONES
Guests assume full responsibility for understanding and complying with local regulations related to drone usage, including obtaining any necessary permits or permissions. All liability related to or arising from drone operation whatsoever is the Guest’s responsibility.
GRATUITIES
For guests sailing aboard Ocean Voyager and Ocean Navigator, Gratuities will be automatically charged to your onboard account at a rate of $17.50 per guest per cruise night.
For guests sailing aboard Ocean Victory, Gratuities will be automatically charged to your onboard account at a rate of $20.50 per guest per cruise night.
Terms and conditions are subject to change without notice.
©2022 American Queen Steamboat Operating Company, LLC and Victory Operating Company, LLC 011322