Terms & Conditions
GENERAL
DEFINITIONS
Fares are in U.S. dollars, are per guest, are based on double occupancy, and do not include air or land transportation. Stateroom categories SI, SO, and SD are based on single occupancy. For voyages operated by American Queen Steamboat Operating Company, LLC, port charges of $249 to $1,560 per guest are included in the advertised fare. For voyages operated by Victory Operating Company, LLC, port charges of $559 to $799, dependent on voyage length per guest, are included in the advertised fare. All fares, itineraries, special interest series, themes, entertainment, shore excursions, and other voyage attributes are subject to change without notice. We reserve the right not to honor any published prices that we determine were erroneous due to printing, electronic or clerical error.
DEPOSIT & FINAL PAYMENT
CANCELLATION & CHANGE POLICY
DAYS PRIOR TO DEPARTURE | PER-PERSON FEES |
---|---|
121 days or more | $250-per-person administrative |
120-91 days | 25% of gross fare |
90-61 days | 50% of gross fare |
60-31 days | 75% of gross fare |
30-0 days | 100% of gross fare |
Travel Protection premiums are non-refundable after a 14-day review period, provided you have not departed on your trip or filed a claim. Carrier is not obligated to refund any portion of the fare or other payments for guests who must leave the voyage prematurely for medical or other reasons.
NON-PERFORMANCE OF CRUISES
In order to claim such a refund, within six months after the originally scheduled embarkation, please submit a copy of the boarding pass, proof of payment (and amount), and a copy of the cancellation or delay notice by email to: [email protected]. Carrier will review the request and respond by email within 180 days of the date the claim is made .
TRAVEL PROTECTION INFORMATION
You are strongly encouraged to protect your travel investment by purchasing travel insurance. Carrier has partnered with one or more third-party providers who offer travel protection for our Guests. For your convenience, travel protection may be purchased from these providers through Carrier. Restrictions, terms, conditions, limitations, and exclusions may apply, including time limitations on purchasing certain benefits. Please call Carrier Reservations toll-free at (833) 598-0119 for pricing and details.
INCLUDED IN YOUR FARE
- One-Night Pre-Cruise Hotel Stay
- Ground Transfers Between Hotel & Vessel
- Unlimited Guided Tours
- Unlimited Expedition Adventures by Zodiac or Kayak**
- Unlimited Beverages
- Open Bars and Lounges
- Acclaimed Cuisine in Multiple Venues
- In-Room Dining
- Unlimited WiFi
- Crew Gratuities (Valid for new bookings made on or after January 2, 2023)
- Port Taxes & Fees***
- Bicycles* & Hiking Sticks
- Live, Daily Onboard Entertainment & Enrichment\
* River Cruises Only
** Expedition Cruises Only
*** Prepaid Charges
NOT INCLUDED IN YOUR FARE
- Airfare to and from your home city
- Optional premium shore excursions
- Discretionary gratuities
- Travel Protection Plan
- Transfer to and from the airport
HOTEL STAYS & CANCELLATIONS
Guests who must cancel their purchased City Stay packages for any reason whatsoever are subject to the fees as outlined below.
DAYS PRIOR TO DEPARTURE | PER PERSON FEES |
---|---|
120-91 days | 25% of gross fare |
90-61 days | 50% of gross fare |
60-31 days | 75% of gross fare |
30-0 days | 100% of gross fare |
ADVANCE TRAVEL INFORMATION
For guests sailing aboard Ocean Voyager, Ocean Navigator, Ocean Victory: Each guest is responsible for obtaining valid passports, visas, proofs of citizenship, and public health documents as may be required by governmental authorities or certain ports of call. Guest must provide identification information, including passport number, to Carrier in advance. If Carrier provides courtesy advice to Guest regarding necessary travel documentation, Carrier does not warrant or guarantee the accuracy of such advice, and Guest remains solely responsible for independently verifying and obtaining appropriate documents. Passports must be valid for six (6) months beyond the conclusion of your voyage. Guest must present relevant travel documents at the time of boarding. Without proper documentation, the Guest may be denied boarding by Carrier, and Carrier will not be responsible for any refund or be otherwise liable to the Guest for such denial.
HEALTH
HEALTH & DISABILITY REQUIREMENTS
FEDERAL MARITIME COMMISSION PROTECTION
UNITED STATES AND BAHAMIAN FLAGGED VESSELS
LATE ARRIVALS AND EARLY DEPARTURES
An important part of us providing this experience safely is working closely with international, federal, and local entities following policies and regulations. Our vessels Ocean Voyager and Ocean Navigator, are foreign-flagged and must adhere to the Passenger Vessel Services Act (PVSA). A compliance protocol of the PVSA is guests embarking in a U.S. port must clear in and out of a Canadian port before disembarking the ship at the planned disembarkation port. Fines and fees by the United States Customs & Border Patrol (CBP) for violating this rule by guests disembarking early will be passed on to the guest.
ONBOARD CREDIT
SMOKING
DINING ARRANGEMENTS
GAMBLING
ANIMALS
ACCOMMODATIONS
AIRFARE
Potential Surcharge Based on Price of Airfare: Airline fares sold as part of your cruise package are based on a good faith estimate of fares in effect at the time of your cruise. You may be charged an additional amount if the airfare at the time of your cruise exceeds 10% of the originally estimated airfare.
DRONES
Guests assume full responsibility for understanding and complying with local regulations related to drone usage, including obtaining any necessary permits or permissions. All liability related to or arising from drone operation is the Guest’s responsibility.
GRATUITIES
PAYMENT OPTIONS
SELLER OF TRAVEL INFORMATION
Terms and conditions are subject to change without notice. American Queen Steamboat Operating Company, LLC and Victory Operating Company, LLC
Website Update: 07.10.2023