Frequently Asked Questions
Learn more about the American Queen Voyages cruise experience and find answers to common questions you may have on your way to booking a memorable cruise. If you have any further questions, please give us a call at 1-833-926-1817 or email us at [email protected].
Why American Queen Voyages?
Over the course of the last ten years, American Queen Voyages™ has built quite the fleet up from our American Queen Steamboat Company riverboat roots, launching vessel after vessel, teaming up with Victory Cruise Lines to give passionate explorers thrilling new experiences: introducing voyages throughout Canada, New England, and the Southeast and beyond — to Mexico’s Yucatán Peninsula and Expedition voyages to the Alaskan wilds. Throughout our promise has been a constant — a deeper, more personal discovery of the North American continent.
How do I book an American Queen Voyages cruise?
For reservations and booking support, please call (866) 522-1166 from Monday to Friday between 9am to 8pm EST; or, Saturday from 9am to 6pm EST. Please note, special business hours may apply on select holiday dates. If you wish to contact us by email, please fill out the form in the Contact Us page or email us directly at [email protected].
What's included in American Queen Voyages fares?
Our all-inclusive cruise fares offer a one-night pre-cruise hotel stay with FREE ground transfers, unlimited shore excursions in port and with your comfort in mind, deluxe private motorcoaches to get you there safely, unlimited beverages including Extensive wine list, choice spirits, local craft beers and specialty coffees, open bars and lounges throughout each vessel, all meals including alternative dining featuring freshly prepared lobster and USDA Prime Beef available every night, 24-hour complimentary in-room dining, unlimited WiFi, bicycles*, hiking sticks, and live, daily entertainment and enrichment.
How many passengers are on American Queen Voyages?
While the exact number of passengers will vary by the voyage, our authentic paddlewheelers have the capacity to accommodate anywhere from 150 to 400 guests, depending on the vessel. A low passenger count makes American Queen Voyages cruises much more intimate and far less crowded than voyages on standard cruise lines. The Ocean Voyager and Ocean Navigator carry only up to 202 passengers, which creates a welcoming, intimate environment. Our 186-guest expedition ship, Ocean Victory is a ship meticulously designed for responsible expedition travel.
What are the passport requirements for travel?
All guests onboard all Ocean Voyager, Ocean Navigator, and Ocean Victory voyages are required to carry a passport. We recommend that the passport’s expiration date is no earlier than six months beyond the end of the voyage. Non-U.S. citizens who permanently reside in the United States are required to carry their Permanent Resident Card (informally known as a Green Card.) The name on your cruise line or airline reservation must match the name on your passport and Permanent Resident Card.
Guests who do not possess the proper documentation may be prevented from boarding their flight and/or ship, or from entering a country outside a country, and also may be subject to fines.
For additional passport requirements and information on obtaining or renewing a passport. U.S travelers should visit the State Department’s website at www.travel.state.gov/passport. Guests from outside the United States should contact their country’s passport-issuing agency.
What is the recommended gratuity on American Queen Voyages?
Recommended gratuities on the ship are $19.50 per day per person on River voyages, $17.50 on Lakes and Ocean voyages, $20.20 for Expedition voyages. Gratuities are automatically added to your personal onboard portfolio. Recommended gratuities for shore excursions are $5 per person per tour guide.
What is the dress code on American Queen Voyages?
Resort-casual attire is recommended both on the ships and ashore. For dinner, men’s clothing might include sport shirt and slacks. Jackets for men are optional, not required. Women may wear a blouse or sweater and slacks, skirts and dresses. No shorts or hats are permitted in the dining room for dinner. American Queen Voyages also recommends that you bring comfortable walking shoes, a hat, light rainwear, an umbrella and a jacket or sweater for cool temperatures.
Can I take a cruise solo?
American Queen Voyages welcomes solo travelers, and features a select number of single-occupancy staterooms available on its ships. One person occupying a double stateroom will be charged 200% of the double-occupancy rate depending on each category.
Is there an elevator onboard?
Yes, all of our vessels have elevators onboard.
Does American Queen Voyages accommodate special diet requests and restrictions?
American Queen Voyages will work to cater to any dietary needs. Please tell your cruise specialist approximately two weeks prior to your cruise so that we may plan accordingly.
Is there an elevator onboard?
Yes, the Victory I and Victory II each have a passenger elevator, accessible to Decks 1 through 4 and service to all stateroom decks.
Is there cell service onboard?
Cell phones may be utilized on board, but service is not always available, and can be spotty depending on weather and location. This may vary depending on your service provider. Cell service is more reliable when we are in port.
Is there Wi-Fi onboard?
Complimentary basic internet access via Wi-Fi is available on all voyages.
Is smoking allowed on board?
Smoking is permitted only in designated outside areas. Smoking is strictly prohibited anywhere inside the ship and in all passenger cabins.
Can we reserve a table at the restaurant?
We have open seating for breakfast and lunch to ensure that you have the opportunity to meet your fellow travelers. Dinners on our vessels vary in terms of seating style. In order to reserve a specific table onboard, please see your Food & Beverage manager upon embarkation of your trip. A specific table cannot be guaranteed, but the onboard team will do their best to accommodate all special requests.
What time is embarkation and disembarkation?
Embarkation and disembarkation vary by port of departure. Check your specific itinerary for embarkation and departure times.
Is there television on board?
Yes, each stateroom features a flat-screen television, however, please note that television reception is via satellite, therefore depending on location, reception may be temporarily restricted or unclear.
What type of electrical outlets are used on American Queen Voyages?
American Queen Voyages’ Cruise ships have standard U.S. outlets, and all current on board is 110v. No adapters are needed.
Does American Queen Voyages provide audio tour guides?
American Queen Voyages provides a complimentary audio headset system that allows guests to comfortably listen to their tour guide while taking photos or admiring their ports of call. The units easily recharge in your cabins with provided chargers.
Is there laundry service on board?
There are self-serve laundry facilities onboard the American Queen only. Ocean Voyager and Ocean Navigator offer laundry services to all guests for a nominal fee. Upon request, our AQV river vessels may be able to accommodate laundry services upon request if needed. Please note that clothes cannot be dry cleaned on board.
Are there medical facilities on board?
Yes. There is doctor and an infirmary for your visit to our medical professional when needed.
Is there a beauty salon on board?
American Queen Voyages offers various beauty and hair treatments and massages on board the American Queen, American Countess, Ocean Voyager, Ocean Navigator, Ocean Victory and Ocean Discoverer. Please inquire at the Purser’s Desk for a list of services and to schedule an appointment.
Is there a gift shop on board?
We have gifts and American Queen Voyages logo items available for sale on board.
What should I pack for my cruise?
American Queen Voyages recommends that you pack comfortable resort attire and the following:
- Comfortable walking shoes
- Insect repellent
- A hat
- Light rainwear and an umbrella
- A jacket for cool temperatures
- A camera
- Photo identification
- A reusable water bottle to carry during excursions
- Personal medications
How much luggage can I bring?
American Queen Voyages places no restrictions on luggage. However, it is recommended that you bring as few bags as necessary. Suitcases less than 10 inches high may be stored under your bed.
Which airport should I fly into for an American Queen Voyages' Cruise?
All American Queen Voyages departure ports are located near major airports. Please reference your pre-cruise booklet for a list of airports recommended for travel to your particular cruise departure point.
Does American Queen Voyages provide transportation?
Our Shore Excursions team does offer transportation from ship to airport at end of cruise, and from pre-cruise hotel to ship. We do not offer transportation from airport to ship or pre cruise hotel.
Does American Queen Voyages offer travel insurance?
Yes, we offer travel insurance. For more information about the American Queen Voyages Travel Protection plan, please view: https://www.aqvoyages.com/travel-protection/.
How much do American Queen Voyages cruises cost?
While the exact costs will vary by itinerary and vessel, American Queen Voyages cruises typically start around $200 per night per person. Browse our special offers page to find great deals and vacation packages on American Queen Voyages cruises.
What are American Queen Voyages boats like?
The authentic paddlewheel riverboats, boutique coastal vessels and expedition ships of American Queen Voyages allow guests to encounter and explore the cultures, customs and communities of North America, from the Atlantic and Pacific coasts to the wonders of the rivers to the Yucatán Peninsula and the great land of Alaska.
What’s the food like on an American Queen Voyages cruise?
American Queen Voyages has gained a well-deserved reputation for its dining experiences. Our cruises feature stunning dining rooms with crisp, white linens and menus that never disappoint. American Queen Voyages cruises typically feature regionally inspired cuisine. We work to cater to your dietary restrictions – just let us know when you book!
How long is a typical American Queen Voyages cruise?
Our cruises range from five to 20-plus days and vary based on the itinerary.
What are the most popular American Queen Voyages cruises?
Charms of the South is our most popular itinerary. That journey showcases the diversity and drama of the Lower Mississippi River, from Memphis to New Orleans. The bayous and woodlands along the shore create dramatic landscapes that are virtually unchanged since the days of the French fur traders. Gracious towns with palatial mansions and tree-lined streets abound. History is everywhere – in silent Civil War cemeteries and virtually everywhere you turn in Memphis, best known for jazz, barbecue and, of course, The King of Rock ‘n’ Roll and his home, Graceland.
What makes American Queen Voyages cruises the best?
Nothing in the world quite compares with the rhythmic splashing sound of a paddlewheeler. And there is nothing more authentic than exploring the rivers, lakes, and coastal landscapes of North America’s storied waterways and coastlines than with American Queen Voyages. With luxury accommodations and free Wi-Fi on all of our vessels, you can’t go wrong.